Shipping and Delivery

We are pleased to offer free shipping on all orders to addresses within the lower 48 states of the United States.

• Shipping Methods: We use a variety of shipping carriers to ensure your order is delivered in a timely and reliable manner.

• Delivery Times: Delivery times vary based on your location and the shipping method used. Once your order is processed, we will provide an estimated delivery date.

• Processing Time: Orders are typically processed within 4 business days. During peak times or for custom orders, processing may take longer.

• Shipping Confirmation: Once your order has shipped, you will receive a confirmation email with tracking information.

• Shipping Restrictions: At this time, we do not ship to addresses outside of the lower 48 states. This includes Alaska, Hawaii, and international destinations.

We strive to ensure your order arrives safely and promptly. If you experience any issues with your shipment, please contact us at contact@primeimagesinc.com.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you have a 10-day window from the date of delivery to return the item.

• Return Window: You have 10 days from the date of delivery to initiate a return.

• Condition: Items must be returned in the same condition you received them. This means they should be unused, undamaged, and in their original packaging.

• Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

• Refund Process: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment within 10 business days.

To initiate a return, please contact us at contact@primeimagesinc.com with your order details. We will provide you with further instructions on how to return your item